Professional Tier Form
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Add-On (Recurring Plan)
Maintenance Plan
$300–$500/month
- All Basic Tier services, plus performance optimization and 5 hours of support
- Quarterly performance reports and analytics
- Response time: 12-24 hours
- Basic CRM Support: Setup, troubleshooting, and basic automation workflows
Maintenance Start Date
- Maintenance services start after the project’s final delivery and approval for project-based clients.
- For subscription clients, maintenance begins immediately upon plan activation, aligned with their billing cycle.
First 30 Days (Grace Period)
- The first 30 days after project completion include complimentary basic maintenance, covering immediate bug fixes and minor updates
- This grace period ensures smooth onboarding into the maintenance plan
Maintenance Communication Channels
- Clients can submit requests through a dedicated ticketing system, available via email or an online portal.
- Response times depend on the client's tier: Basic (24-48 hours), Professional (12-24 hours), and Enterprise (immediate response, 24/7 for critical issues).
Monthly/Quarterly Check-ins
- Regular check-ins are scheduled to assess the performance of the website or application and to discuss potential improvements and updates.
More Maintenance Services
Upgrades and Scaling
- Clients can upgrade or downgrade their maintenance plans as their needs evolve
- Additional services beyond the maintenance plan will be invoiced separately
Annual Reviews (For Long-Term Clients)
- Long-term clients are eligible for an annual review, which assesses the performance of the website or app and helps plan future upgrades
Sample Timeline for Maintenance Start
- Project Completion Date: Final delivery and approval
- Grace Period: 30 days of complimentary maintenance
- Start of Paid Maintenance: After the grace period or immediately for subscription clients